Help & FAQs

The Concept Validation Engine (CVE) is an AI-powered research pipeline that stress-tests a new product, service, or messaging concept before you invest real money building it. Each run walks through a structured 10-step process — trend analysis, competitor research, consumer complaint mining, persona simulation, and more — grounded in live web research, ending in a single, evidence-backed go/no-go verdict.

Each validation run consumes one credit. Credits are purchased individually or in bulk packs — see the Buy Credits page for current pricing. Credits never expire once purchased.

Most validations take between 20 and 30 minutes in total, though the exact time depends on the complexity of your concept. You can track progress step-by-step on the run's page.

No. Output is an automated, AI-generated indication — a preliminary signal drawn from publicly available data — not a guarantee, prediction, or independently verified finding. It's intended as a first-pass check and a starting point for your own further research, not a substitute for professional advice. See our Terms of Use for full details.

Your runs and their Output are visible only to you. We do not share your runs with other users, and no other user can view, access, or export them. See our Privacy Notice for details.

The app interface and AI-generated Output are both available in English, French, Spanish, Italian, German, and Portuguese. Choose your run's output language when creating a new run, and switch the app's interface language anytime using the language selector in the header.

Refunds are not allowed once a validation run has been started, as it consumes real compute and third-party API cost. A refund requested before a run has started is issued net of the credit card transaction fees incurred on the original payment. If you believe you were charged in error, contact us and we'll look into it.

Reach out via the Contact page or the "Contact Us" option on the Buy Credits page — we offer custom pricing for larger volume needs.

Yes. Completed runs can be exported as a Word document (DOCX) directly from the run's page.

All payments are processed directly by Stripe, our payment processor. We never store your full card number ourselves. See our Privacy Notice for more on how we handle your information.

No. There's no subscription or seat licensing — you pay only for the run credits you actually use, with no expiration and no recurring charges.

Use the Contact page — we're happy to help.